Full Terms & Conditions - Speak New Life Coaching Ltd

These Terms & Conditions govern the purchase, booking and use of services provided by Speak New Life Coaching Ltd ("Speak New Life Coaching", "we", "us" or "our").

By purchasing, booking or participating in one of our services, programmes, memberships or events, you agree to these Terms & Conditions together with any specific terms made clear to you at the point of booking.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. Services We Offer

1.1 One-to-One Coaching

We may provide individual coaching designed to support personal, spiritual and professional development, clarity, goal-setting and practical action.

1.2 Group Programmes, Workshops and Training

We may provide group coaching, personal development programmes, workshops, training sessions, challenges and other structured learning experiences.

These may be delivered online or in person and may include live sessions, workbooks, exercises, community interaction and other supporting resources.

1.3 Memberships and Communities

We may provide recurring memberships and community programmes, including The Circle and other future membership services.

The specific price, frequency, benefits, meeting schedule and access arrangements will be stated at the point of enrolment.

1.4 Events and In-Person Experiences

We may organise events including brunches, gatherings, workshops, retreats, conferences, networking events and other in-person experiences.

Each event may have its own date, location, capacity, inclusions and booking requirements.

1.5 Digital Products and Resources

We may provide digital products including eBooks, workbooks, courses, videos, downloads, training materials and other personal development resources.

1.6 Physical Products and Merchandise

We may offer books, clothing, gifts and other physical products for sale.

2. Bookings and Payments

2.1 Booking

Bookings must be made using the booking methods specified by us, which may include our website, email, Eventbrite, Systeme.io, payment links or other authorised third-party platforms.

2.2 Payment

Where payment is required, the amount, payment schedule and payment method will be made clear before purchase.

Unless otherwise stated, a paid booking is not confirmed until the required payment has been successfully received.

2.3 Third-Party Platforms

We may use third-party platforms to process registrations, payments or deliver services.

Use of those platforms may also be subject to the provider's own terms and privacy policies.

2.4 Free Reservations for Paid Events

For some events, we may allow you to reserve a place free of charge through a third-party platform before completing payment separately.

Where this applies, the free reservation does not constitute payment for the event.

Your attendance is confirmed only when the required event payment has been successfully received by us, unless we expressly tell you otherwise.

3. One-to-One Coaching

3.1 Confirmed Sessions

Once payment has been received and a coaching session confirmed, the booking is reserved specifically for you.

3.2 Rescheduling

You may normally reschedule a one-to-one coaching session by providing at least 24 hours' notice.

Where less than 24 hours' notice is provided, the session may be treated as used and no refund or replacement session will be provided.

3.3 Missed Sessions

If you fail to attend a confirmed session without reasonable notice, the session will normally be forfeited.

Any exception is at our discretion and does not create an ongoing entitlement to similar exceptions.

3.4 If you failed to attend the session within 15 minutes, it will then be considered as a no-show, the session may be treated as used and no refund or replacement session will be provided.

4. Group Programmes, Workshops and Training

4.1 Programme Schedules

Group programmes, workshops and training experiences may operate according to fixed dates and schedules.

Individual sessions within a group programme cannot normally be rescheduled for individual participants.

4.2 Participation

Participants are responsible for attending scheduled sessions, completing any agreed activities and engaging appropriately with the programme.

4.3 Minimum Numbers

Some programmes may require a minimum number of participants.

If we cancel a programme because the minimum number has not been reached, participants will be offered an appropriate alternative or a refund of the relevant programme fee.

4.4 Materials

Any programme materials provided remain our intellectual property unless expressly stated otherwise and must not be reproduced, distributed, sold or shared with non-participants without our written permission.

5. The Circle and Other Recurring Memberships

5.1 Subscription Basis

Certain Speak New Life Coaching services, including The Circle and other recurring memberships, may operate on a monthly or other recurring subscription basis.

The applicable membership price, billing frequency and benefits will be stated when you join.

5.2 Recurring Payments

By enrolling in a recurring membership, you authorise our payment processor to charge your chosen payment method according to the billing frequency agreed when you joined, until the membership is cancelled or otherwise ends.

5.3 Cancelling a Membership

You may cancel a recurring membership in accordance with the cancellation process provided to you.

Cancellation prevents future recurring payments once effective but does not normally result in a refund of membership fees already paid for a current or previous billing period, subject always to your statutory rights.

5.4 Partial Billing Periods

Where you choose to cancel part-way through a paid membership period, we do not normally provide a pro-rata refund for the unused portion of that period.

5.5 Access Following Cancellation

Unless otherwise stated or restricted by the membership platform, you will normally continue to have access to the membership until the end of your current paid billing period.

5.6 Responsibility for Cancellation

It is your responsibility to cancel your subscription before your next billing date if you do not wish the membership to renew.

5.7 Missed Sessions and Unused Membership

Membership fees provide access to the services and benefits offered during the relevant membership period.

Missing a live session or choosing not to use available membership benefits does not normally entitle you to a refund.

6. Events and In-Person Experiences

6.1 Event Bookings

Places at our events may be limited.

Where an event requires payment, your place is confirmed once the required payment has been successfully received, unless we expressly state otherwise.

6.2 Booking Deadlines

Each event may have a specified booking deadline.

Bookings will normally close when the event reaches capacity or by the advertised booking deadline.

Where venue capacity and other arrangements allow, we may choose to make additional places available after an advertised booking deadline.

6.3 Customer Cancellation — More Than Seven Days Before the Event

If you cancel your paid event booking more than seven calendar days before the event, you may request a refund.

Where reasonable and permitted by law, the refund may be reduced by any non-recoverable payment processing or transaction costs actually incurred by us as a direct result of your booking and cancellation.

We will not impose an arbitrary administration or cancellation charge.

Any deduction will be limited to reasonable costs genuinely incurred and will not affect your statutory rights.

6.4 Customer Cancellation — Within Seven Days of the Event

If you cancel seven calendar days or fewer before the event, your payment will normally be non-refundable because, by this stage, we may have committed to venue, catering, materials, products, staffing or other event-related costs.

Any amount retained will be subject to applicable consumer law and will not exceed losses we are reasonably entitled to recover.

Where appropriate, we will take reasonable steps to reduce our loss, including by filling the cancelled place where reasonably possible.

6.5 Transferring Your Place

If you are unable to attend, we may allow you to transfer your booking to another eligible person.

You must contact us before the event and provide the replacement attendee's details.

Transfers are subject to any event-specific eligibility requirements, venue requirements or other reasonable restrictions.

Unless we agree otherwise, Speak New Life Coaching Ltd is not responsible for arranging or finding a replacement attendee on your behalf.

6.6 No-Shows

If you fail to attend an event without cancelling beforehand, no refund will normally be provided.

6.7 If We Cancel an Event

If Speak New Life Coaching Ltd cancels an event and does not provide an alternative event that you accept, we will refund the event fee you paid to us in full.

We will not deduct our payment processing costs where the cancellation is initiated by us.

Unless otherwise required by law, we are not responsible for separate expenses you may have incurred in connection with attending the event, such as travel, accommodation, parking or other personal costs. We therefore recommend considering refundable arrangements where appropriate.

6.8 If We Reschedule an Event

If an event is rescheduled, your booking will normally be transferred automatically to the replacement date.

If you cannot attend the replacement date, you should contact us within the timeframe specified in the rescheduling communication.

Where appropriate, you will be offered the option of a refund of the event fee paid to us or another reasonable alternative.

6.9 Changes to Event Arrangements

Occasionally, circumstances may require us to make reasonable changes to an event, including changes to the venue, timings, speakers, facilitators, menu, programme or other arrangements.

Where a significant change materially affects the event you purchased, we will communicate the change and provide any cancellation or refund rights required by applicable law.

6.10 Dietary Requirements and Allergies

Where food or refreshments are provided, attendees are responsible for informing us of relevant dietary requirements or allergies by the deadline communicated for the event.

We will make reasonable efforts to communicate these requirements to the venue or caterer but cannot guarantee an allergen-free environment where catering is provided by a third party.

Attendees with serious allergies should speak directly with the venue or catering provider where appropriate before consuming food.

6.11 Behaviour at Events

We want our events to be welcoming and respectful.

We reserve the right to refuse admission or require an attendee to leave where their behaviour is abusive, threatening, discriminatory, seriously disruptive or creates a reasonable safety concern for attendees, staff, facilitators or venue personnel.

Where removal results from the attendee's serious misconduct, a refund will not normally be provided.

7. Coaching and Personal Development Disclaimer

7.1 Nature of Our Services

Coaching and personal development services are designed to support reflection, growth, decision-making, personal responsibility and progress towards individual goals.

7.2 Professional Advice

Speak New Life Coaching Ltd does not provide therapy, counselling, medical treatment, diagnosis, legal advice or regulated financial advice.

Our services should not be used as a substitute for appropriate professional support where such support is required.

7.3 Personal Responsibility

You remain responsible for your own decisions, actions and results.

Although we are committed to providing thoughtful and professional support, we do not guarantee any particular personal, professional, financial, relational or other outcome.

8. Participant Responsibilities and Confidentiality

8.1 Participation

Participants are expected to engage respectfully and appropriately with facilitators and other participants.

8.2 Confidentiality in Group Settings

Where participants share personal information during group coaching, membership sessions, workshops or other confidential community environments, all participants are expected to respect the privacy of others.

Information or personal stories shared by another participant should not be disclosed outside the group without that person's permission.

8.3 Our Confidentiality

Information shared privately with us through coaching will be treated confidentially, subject to legal requirements and any circumstances in which disclosure is reasonably necessary to protect someone's safety or comply with law.

9. Photography, Filming and Media

9.1 Events

Photography or filming may take place at some Speak New Life Coaching events for legitimate business, promotional or marketing purposes.

Where planned photography or filming is taking place, we will make reasonable efforts to inform attendees.

9.2 Your Preferences

If you do not wish to appear in identifiable promotional photographs or video, please notify us before the event or make your preference known to a member of our team when you arrive.

We will take reasonable steps to respect your preference.

9.3 Testimonials and Personal Stories

We will not knowingly publish sensitive personal information or attribute a private personal story or testimonial to you for promotional purposes without appropriate permission.

10. Intellectual Property

10.1 Ownership

Unless otherwise stated, materials produced by Speak New Life Coaching Ltd — including workbooks, training materials, videos, exercises, programme resources, graphics, digital resources and other original content — remain our intellectual property or that of the relevant rights holder.

10.2 Personal Use

Materials provided as part of a purchased service or programme are normally licensed to you for your personal use only.

You must not reproduce, distribute, resell, upload, publish or share those materials with others without our prior written permission.

11. Digital and Physical Products

11.1 Digital Products

Due to the nature of downloadable and immediately accessible digital products, cancellation and refund rights may differ from those applying to physical products.

Any applicable conditions will be communicated before purchase and nothing in these Terms & Conditions affects your statutory rights.

11.2 Physical Products

Your statutory rights relating to faulty, damaged or incorrectly supplied physical goods are not affected by these Terms & Conditions.

12. Limitation of Liability

12.1

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

12.2

Subject to applicable law, Speak New Life Coaching Ltd will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

12.3

Nothing in this section affects the rights and remedies available to consumers under applicable law.

13. Termination and Removal from Services

13.1

We may suspend or terminate participation in a programme, membership, community or event where a participant seriously or repeatedly breaches these Terms & Conditions, behaves abusively or disruptively, compromises the safety or privacy of others, or misuses our services or materials.

13.2

Any refund entitlement following termination will depend on the circumstances and applicable consumer law.

14. Circumstances Beyond Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances genuinely beyond our reasonable control, which may include serious illness, extreme weather, transport disruption, venue closure, government restrictions, widespread technology failure or other comparable circumstances.

If such circumstances result in an event or service being cancelled or materially changed, we will communicate with affected customers as soon as reasonably practicable and provide the remedies required by applicable law.

15. Privacy and Data Protection

Personal information provided to Speak New Life Coaching Ltd will be handled in accordance with our Privacy Policy and applicable data protection law.

We may use trusted third-party providers for services including payments, event registration, video conferencing, email communications and service delivery.

We do not sell your personal information to third parties.

Please see our Privacy Policy for further information about how we collect, use and protect personal data.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable law.

The version applicable to your purchase or booking will normally be the version made available to you at the time the relevant contract was entered into, unless a change is required by law or is otherwise agreed with you.

17. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this provision deprives a consumer of any mandatory rights they may have regarding where legal proceedings may be brought.

18. Contact Information

If you have a question about a booking, cancellation, refund or these Terms & Conditions, please contact:

Speak New Life Coaching Ltd

Email: admin@speaknewlifechallenge.com

Website: www.speaknewlife.com

Last updated: September 2026