Privacy Policy for Speak New Life Coaching Ltd

Your privacy is important to us at Speak New Life Coaching Ltd ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including one-on-one coaching, masterminds, digital products, YouTube memberships, merchandise sales, and online challenges.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details: Name, email address, phone number, and postal address when you book services, purchase products, join challenges, or subscribe to memberships.

1.2 Payment Information: Payment details for processing transactions. We use secure third-party payment gateways and do not store payment information on our servers.

1.3 Session Notes: Information shared during coaching sessions, masterminds, and challenge activities, including goals, challenges, and progress.

1.4 Technical Data: Information such as IP address, browser type, and device details collected via cookies when you visit our website.

1.5 Marketing Preferences: Preferences you provide for receiving updates, newsletters, and promotional offers.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery: To schedule coaching sessions, enrol participants in masterminds and challenges, deliver digital products, and manage community features.

2.2 Payment Processing: To process payments securely for coaching, memberships, merchandise, and challenge access.

2.3 Communication: To send reminders, updates, and relevant information about your booked services and challenge progress.

2.4 Marketing: To provide you with promotional content, newsletters, and offers (only if you have opted in).

2.5 Improvement: To enhance our services, challenge content, website experience, and product offerings based on feedback and analytics.

2.6 Legal Compliance: To comply with legal obligations or respond to lawful requests.

3. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure servers and encryption protocols for sensitive data.

• Regular monitoring of our systems to identify potential vulnerabilities.

• Limiting access to personal information to authorised personnel only.

4. International Data Transfers

As part of providing our services, your personal data may be transferred to and stored in countries outside of the UK or European Economic Area (EEA), including the United States. Where such transfers occur, we ensure appropriate safeguards are in place in compliance with UK GDPR, such as contractual clauses or secure third-party processors.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

5.1 Service Providers: With trusted third-party providers for payment processing, email distribution, or analytics services.

5.2 Legal Requirements: When required by law or to protect our legal rights.

5.3 Business Transfers: In the event of a business merger or acquisition, your information may be transferred to the new owner.

6. Media, Promotional Use & Session Recordings

6.1 During participation in live sessions (such as Zoom coaching calls, masterminds, or challenges), screenshots or recordings may be taken for promotional and testimonial purposes. These may be used on our website, social media platforms, or in marketing materials to help inspire others and share the impact of our community.

6.2 We are mindful of your privacy and will not include your full name or identifying details without consent. If you would prefer not to be included in any such media, you may opt out at any time by contacting admin@speaknewlifechallenge.com.

6.3 From time to time, coaching sessions or group calls may be recorded with your prior consent for review or training purposes. Such recordings are stored securely and not shared publicly without your permission. You may withdraw consent at any time by notifying us in writing.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, or disclosure. This includes secure password-protected systems, restricted staff access, and encrypted storage where appropriate. Where we use third-party service providers outside the UK/EEA (such as Zoom, Google, or email providers), we take steps to ensure your data is protected through contractual safeguards and secure encryption. However, no system can be guaranteed 100% secure, and we cannot accept liability for loss of data that occurs outside of our reasonable control.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Access: Request a copy of the personal data we hold about you.
8.2 Correction: Request corrections to inaccurate or incomplete information.
8.3 Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
8.4 Marketing Opt-Out: Opt out of receiving marketing communications at any time.
8.5 Data Portability: Request a copy of your data in a commonly used electronic format.

To exercise these rights, please contact us using the details in Section 13.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, or accounting requirements. Typically, client data is held for a maximum of six (6) years unless a longer retention period is required by law. After this period, personal information will be securely deleted or anonymised.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised date. Please review this policy periodically to stay informed about how we protect your information.

12. Governing Law and Jurisdiction

This Privacy Policy and any dispute or claim (including non-contractual matters) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Speak New Life Coaching Ltd
Email: admin@speaknewlifechallenge.com
Website: www.speaknewlife.com